Shipping, Cancellation & Refund Policy

General Terms

At Doreto, the best care is taken to ensure your mangoes reach you well. We use export quality packaging & always work with premium shipping partners to deliver the best mangoes of the season.

• By using the best practices and taking all measures possible we deliver the best quality fruit to you.
• We do not compromise at any step of the process. By providing better than average benefits to our customers, we ensure the highest quality produce is shipped to you; It’s all top-notch.
• Kesar mangoes are very sensitive and can be damaged due to overheating and lack of ventilation during transit, which is beyond our control.
• Over-ripening can sometimes occur due to unfavorable conditions.
• Our order fulfillment process is open and transparent to ensure a good customer experience.
• Once the order is placed, the mango boxes will be dispatched at the earliest possible date subject to availability.
• Fruit weight is measured at harvest, and 15-20% weight loss can occur due to moisture loss while ripening.

Cancellation Policy

Once an order is placed, it cannot be canceled since it is a perishable product. In special circumstances, you may contact Doreto at care@trustedterra.com, and we’ll try to accommodate the cancellation request if possible.

Refund Policy

• If you receive damaged or spoiled mangoes, please share photos of all spoiled mangoes at care@trustedterra.com within 2 days of receipt.
• If verified, we will send a free replacement in the subsequent order, up to 6 mangoes. Shipping costs will be charged extra.
• If we are unable to deliver due to unforeseen circumstances, the full amount will be refunded within 7-15 working days via our payment gateway.

Shipping Policy

We take extra care of outstation shipping and ensure the following:

• Premium Export Quality Packaging
• Priority Delivery
• Premium Delivery Partners

Delivery & Schedule

Delivery	Schedule
Own Pickup from the store in Surat	Please call 8347599342 to check availability and book your pick-up. During store timings subject to availability.
Out of Surat in Gujarat	Delivery in 1 to 3 working days subject to availability.
Rest of India (ROI)	Delivery in 2 to 4 working days subject to availability.